Abanyarwanda batandukanye bakoresha imbuga nkoranyambaga banenze bikomeye Hoteli Château le Marara iherereye mu karere ka Karongi, nyuma y’uko abakiriye muri iyo hoteli bari mu bukwe bwa Hajj bavuga ko bahabonye serivisi mbi cyane.
Hagati y’itariki ya 3 n’iya 5 Nyakanga 2025, iyi hoteli yakiriye ibirori by’ubukwe bwa Hajj Musemakweli, umunyemari wamamaye ku mbuga nkoranyambaga, washakanye n’umukunzi we Hadji Mudaheranwa na Uwera Bonnette (Bonnete Queen).
Ku wa Kane tariki ya 3 Nyakanga habaye ‘White Party’, ku wa Gatanu habaye ibirori byo gusaba no gukwa, naho ku wa Gatandatu tariki ya 5 Nyakanga habaye ibirori byo gusubiramo isezerano. Aba bombi bari barashyingiranwe mu gihe cy’icyorezo cya COVID-19, ariko icyo gihe ntibabashije gukora ubukwe bwitabirwa n’abantu benshi.
Mu bitabiriye ubukwe harimo Isimbi Model n’umugabo we Shaul Hatizr, Miss Rwanda 2020 Nishimwe Naomie n’abandi b’ibyamamare, barimo abaturutse hanze y’u Rwanda.
Nyuma y’ubwo bukwe, bamwe mu babwitabiriye batangaje ko batishimiye serivisi bahawe n’abakozi ba Hoteli Château le Marara, bavuga ko ibiciro biri hejuru ariko serivisi zikaba mbi cyane.
Uwera Bonnette, umuvandimwe w’umugeni, yanditse ku rukuta rwe rwa Instagram ubutumwa burebure bwerekana uko babakiriye nabi muri iyo hoteli.
Nta gisubizo cyatanzwe na nyiri Château le Marara kuri ibi birego.
Ibyatangajwe n’ababitabiriye
Josine Queen, umwe mu bitabiriye, yavuze ko adashaka gusebya hoteli, ariko ko serivisi mbi yahawe ari zo zatumye atanga amakuru ku mbuga nkoranyambaga. Yavuze ko igiciro cy’icyumba cyari $220 ku ijoro, nyamara kuri internet kigaragara kuri $200, bivuze ko bacibwaga amafaranga arenze ayemewe.
Uyu mugore yavuze ko “uruherekane rw’ibyo byabaye” rwatangiye ku munsi habaga ibirori bya White Party, aho abashyitsi benshi bavuye i Kigali. Ibyo babonye birimo serivisi mbi, ibiribwa bidahagije n’abakozi batari bazi ibyo bakora.
Yavuze ko byari bibi cyane ku buryo byasabaga ko habaho abanyamwuga 10 bo gufasha kuko icyizere cyari cyamaze kuyoyoka.
Josine yongeraho ko bakigejeje ikibazo ku bayobozi ba hoteli basabwe gutegereza “kugeza magingo aya”.
Ibitangazwa n’abakoresha imbuga nkoranyambaga
Abakoresha imbuga nkoranyambaga bagaragaje ko nubwo hoteli ifite inyubako nziza, serivisi itanga zidahura n’urwego rw’inyenyeri eshanu yivuga.
- Uwiyita Byukavuba yagize ati: “Hotel ikeneye kugosoka cg gukosorwa… iratanga ibintu birimo inshinshi.”
- Uwiyita Félix Mugenzi ati: “Inzu nziza ni icyo uyiririyemo” (umuigani w’ikinyarwanda), bivuga ko château Le Marara yakinnye n’abakinnyi babi.
- Ignatius Kabagambe yavuze ko serivisi za breakfast zabaye amandazi, kandi ibyafashwe imbere bitandukanye n’amafoto yerekanaga inyuma. Ati: “CHATEAU LE MARARA ibiberamo imbere ntacyo bimbwira.”
- Murenz Abdellaziz ati: “Ijoro rimwe $220, ariko ibyagombaga gutangwa ni $35 gusa. Ubu ibya byo ni ibiki?”
- Uwiyita W!MFATANYAN’!S! ati: “Iyi si hotel, ni ikigo cy’amashuri.”
Ibibazo byo kubura umuriro
Ubwo umuriro wagendaga, habuze moteri yo gucanira abashyitsi, ibintu byatumye babura ibyo kurya no kunywa. Josine avuga ko muri Kibuye umuriro ushobora kugenda, ariko hoteli nk’iriya ikwiye kuba ifite moteri itanga izindi nshingano.
Yongeyeho ko umuriro wamaze amasaha, abashyitsi bajya mu gikoni gushaka ibyo kurya bagasanga nta gazi ihari, ndetse batabashije guteka.
- Abaseriveri batabashaga gutanga serivisi neza, batari babifitiye ubumenyi.
- Ibyo kurya byari bike kandi bidahagije ku giciro cyishyuwe.
- Amata yahaye nyina n’umuvandimwe yateye indwara.
- Baciwe amafaranga y’ikirenga ku bikoresho bidafite isuku.
Josine avuga ko amafaranga yishyuye atajyanye n’ibyo bahawe. Ati: “Ibiryo by’ubukwe twahawe si byo twari twategereje.”
Ibi byose byatumye Château Le Marara ihinduka iciro ry’imigani ku mbuga nkoranyambaga, abenshi bavuga ko nubwo inyubako ari nziza, serivisi mbi zayigize nk’aho ari ishuri ritarimo ubuyobozi buhamye.
